Ask Us - Inside Your Home
If you believe that someone may be experiencing domestic abuse, report it to:
National Domestic Violence helpline
A national helpline which is available every day of the year.
Freephone: 0808 2000 247
Or call the police on 999
If you are considering changing your flooring please check the terms of your lease especially if you are thinking about laying solid flooring. Many leases will have restrictions regarding flooring so please ensure you check what you are allowed to do.
Noise nuisance can be experienced if unsuitable flooring is used or underlay not appropriately fitted. Solid floors, for example, do not absorb noise in the same way that carpeting does and some leases will specifically state that carpets are laid as floor covering only. Consider the effects this may have on neighbouring properties and take advice for suitable insulation to remedy this.
If in doubt please call MLM for advice.
Insurance and Claims
Please click on the button below to download a document which guides you through the claim process.
Leaving your flat unoccupied
If you are going to be away from your flat for more than 30 days, please advise MLM and provide emergency contact details.
Please switch off your water supply. If you fail to do so and there is a leak from any of the plumbing within your property it may invalidate the buildings insurance in the case of escape of water damage.
- loud music
- excessive TV volume
- slamming of doors
- shouting / arguing / talking very loudly
- using noisy machinery
If your lease requires you to have a pet licence, please contact MLM on 020 8492 9850. Please note that there may be an administration fee for issuing this licence and yo will be advised of this, if applicable.
Refurbishing your flat
Please make every effort to protect the common parts during any works carried out inside your flat. If your development has a lift, please speak to MLM as there may be protective curtains available to protect lifts.
However, if any damage is caused, you will be recharged for the costs of repairs.
Satellite / cable TV
If you want Satellite/Cable TV, please contact MLM on 020 8492 9850 and we will advise you of the protocol required to connect to a communal system (if one is in place at your development).