Inside your home |  Communal Areas  |  Letting/Selling  | Your Charges

Ask Us - Inside Your Home

Balcony

Balconies​

Q
What items can I store on my balcony?
A
Most flat leases will not permit items other than garden furniture and pot plants to be stored on balconies and generally, no bicycles, clothes or other non-approved items can be stored.
Q
Why can’t I store whatever I want to on my balcony?
A
Generally, restrictions are contained in your lease to prevent the development looking unsightly and is also a health and safety risk.
Q
Do I need to consider what window treatments I hang in my windows?
A
Check the terms of your lease. Some leases will specify that only curtains or blinds can be hung in windows, no sheets or blankets.
Q
What will happen if I store restricted items on my balcony?
A
If you store restricted items, you will be asked to have these removed.

Domestic Abuse

Q
What should I do if I suspect someone in my building may be suffering from Domestic abuse?
A

If you believe that someone may be experiencing domestic abuse, report it to:

National Domestic Violence helpline
A national helpline which is available every day of the year.
Freephone: 0808 2000 247
Or call the police on 999

Q
Where can I receive more information about domestic abuse?

Flooring

Q
What do I need to consider before changing the flooring in my flat?
A

If you are considering changing your flooring please check the terms of your lease especially if you are thinking about laying solid flooring. Many leases will have restrictions regarding flooring so please ensure you check what you are allowed to do.

Q
Why do many leases have restrictions regarding flooring?
A

Noise nuisance can be experienced if unsuitable flooring is used or underlay not appropriately fitted. Solid floors, for example, do not absorb noise in the same way that carpeting does and some leases will specifically state that carpets are laid as floor covering only. Consider the effects this may have on neighbouring properties and take advice for suitable insulation to remedy this.
If in doubt please call MLM for advice.

Insurance

Insurance and Claims

Q
Do I need to arrange buildings insurance for my flat?
A
No. The structure of your flat is covered by the buildings insurance policy taken out for the whole building.
Q
Are my contents covered by the buildings insurance policy?
A
No. You will need to arrange your own contents insurance as this is not covered by the buildings insurance policy.
Q
How do I make an insurance claim on the building policy?
A

Please click on the button below to download a document which guides you through the claim process.

Unoccupied

Leaving your flat unoccupied

Q
What do I need to do if my flat is going to remain unoccupied for any significant length of time?
A

If you are going to be away from your flat for more than 30 days, please advise MLM and provide emergency contact details.

Please switch off your water supply. If you fail to do so and there is a leak from any of the plumbing within your property it may invalidate the buildings insurance in the case of escape of water damage.

Noise

Q
What is the permitted level of noise allowed in a flat?
A
The permitted level of noise can vary depending on different circumstances and ignorance is not an excuse. Your local authority can advise as to what level is permitted and what is considered excessive. Local authorities have approved noise measuring devices to determine whether or not a particular ‘noise complaint’ is breaching the law.
Q
Are there any legal restrictions I need to be aware of regarding noise?
A
Most flat leases will specify a restriction for noise or nuisance provision and time frames in which loud noise must be not heard or certainly limited between certain hours (for example 11pm to 8am).
Q
What are the common causes of noise that may cause a nuisance to others?
A
Common causes of excessive noise include:
  • loud music
  • excessive TV volume
  • slamming of doors
  • shouting / arguing / talking very loudly
  • using noisy machinery
Q
What could happen if I repeatedly make a loud noise?
A
Persist excessive noise could be classified as a nuisance and could be reported to your local authority. Please take all reasonable precautions to keep loud noise to a minimum and be respectful to your neighbours.

Pets

Q
Am I allowed to have a pet in my flat?
A
Not necessarily! Please do not assume that you are allowed to keep a pet in your flat. In order to know if you are allowed a pet or not, you will need to check the terms of your lease.
Q
If I can have a pet, do I need a special licence?
A
If your lease permits you to have a pet, you may require a licence and your lease will tell you if you require a licence or not.
Q
If I need a pet licence, how do I get one?
A

If your lease requires you to have a pet licence, please contact MLM Property Management on 020 8492 9850. Please note that there may be an administration fee for issuing this licence and yo will be advised of this, if applicable.

Q
Would I need a separate licence per pet?
A
Yes – If you required a licence, it would be per pet.
Q
Could my pet licence be revoked?
A
If your pet causes a nuisance to your neighbours, your licence could be revoked.
Q
What else do I need to know about keeping a pet?
A
Please be respectful to your neighbours in regard to keeping pets. Please clean up any mess left by your pets in the communal areas of the development.
Refurb

Refurbishing your flat

Q
Do I need permission to redecorate my flat?
A
No. You do not need permission to repaint or redecorate your flat.
Q
Do I need permission to knock down a wall or make any structural changes to my flat?

A

It is highly likely that you will require consent or a licence from your Freeholder if you intend to knock down an interior wall or make any structural changes. Please check your lease for clarification.
Q
Do I need permission to make a hole in an outside wall?
A
It is highly likely that you will require consent or a licence from your Freeholder if you intend to make a hole in an external wall (for a gas flue for example). Please check your lease for clarification.
Q
What happens if I or my contractors damage the common parts?
A

Please make every effort to protect the common parts during any works carried out inside your flat. If your development has a lift, please speak to MLM as there may be protective curtains available to protect lifts.
However, if any damage is caused, you will be recharged for the costs of repairs.

Q
What else do I need to think about before undertaking any works inside my flat?
A
Please consider the noise and disruption your works may effect your neighbours and please be considerate.
Satelite

Satellite / cable TV

Q
Can I put up my own Satellite Dish?
A

No

If you want Satellite/Cable TV, please contact MLM on 020 8492 9850 and we will advise you of the protocol required to connect to a communal system (if one is in place at your development).

Q
What will happen if I put up my own Satellite Dish?

A

If you put up your own satellite dish, it will be removed and the cost will be charged back to you for its removal.