Case Studies - Utilities

Silkworks

Silkworks

Communal Heating System


MLM were tasked with reviewing the functionality of the communal heating system in order to facilitate billing of heating and hot water based upon actual consumption.

  • MLM Property Management organised for the recommissioning of the HIUs and reviewing the efficiencies of the considerable plant generating heating and hot water.
  • Fixed HIU meters in a significant number of properties to ensure residents bought into the system working on consumption not floor areas of apartments.
    Reviewed utility suppliers for gas.
  • Moved to consumption led billing with a 3rd party supplier.
  • Extended the life span of the plant equipment by organising proper HIU servicing. The last service provided for over 98% of apartments being serviced out of 456.
  • Substantially reduced utility arrears and restored confidence in consumption billing at the development.